Avenida 10 con Calle 10, Colonia Centro, Playa del Carmen, 77710 Mexico
We loved our room, the pool area, the delicious breakfast, and the ideal loation. It was difficult to leave! The only disappointment is that the front desk staff seemed unable to provide some basic tourist information and unwilling to seek answers to our questions. This was my third trip to Playa del Carmen, but a new visitor might need to search elsewhere for basic information. Nevertheless, I would stay at this hotel again. It is a beautiful property!!!
Overview of Hacienda Real by Encanto - Playa del Carmen
Location.
Situated near the beach, Hacienda Real by Encanto is in the heart of Playa del Carmen, within walking distance of 28 de Julio Square and Playa del Carmen Main Beach. Also nearby are Pier Navega and Playa del Carmen Maritime Terminal.
Hotel Features.
Dining options at this Playa del Carmen hotel include a restaurant and a coffee shop/café. Wireless Internet access is complimentary in public areas. Business amenities at this 4-star property include small meeting rooms and limo/town car service. For a surcharge, guests have access to a roundtrip airport shuttle (available on request). Guest parking is complimentary. The staff can arrange tour/ticket assistance, wedding services, event catering, and currency exchange. Additional amenities include an outdoor pool, a concierge desk, and multilingual staff. This is asmoke-free property.
Guestrooms.
The 58 air-conditioned guestrooms at Hacienda Real by Encanto include safes and coffee/tea makers. Rooms feature balconies with city, pool, orcourtyard views. 25-inch flat-panel televisions are equipped with cable channels. All accommodations provide desks, ergonomic chairs, anddirect-dial phones. Complimentary wireless high-speed Internet access is provided. Beds have pillowtop mattresses, down comforters, down blankets, and premium bedding. Bathrooms offer showers, hair dryers, and complimentary toiletries. Additional amenities include complimentary bottled water and irons/ironing boards. All rooms are accessible via exterior corridors. In addition, amenities available on request include a turndown service, extra towels/bedding, and wake-up calls. Housekeeping is offered daily. All guestrooms at Hacienda Real by Encanto are non-smoking.
Know before you go
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Minimum Spring Break check-in age is 18 years old.
Check-in time starts at: 3 PM
Check-out time is: Noon
Minimum check-in age is: 18
Minimum guest age is: 18
No rollaway beds available
Parking height restrictions apply
Pets not allowed
There are no room charges for children 11 years old and younger who occupy the same room as their parents or guardians, using existing bedding.
No pets, including service animals, are allowed at this property.
Facilities
General
Beach/pool umbrellas
Elevator/lift
Front desk hours
Number of buildings/towers - 1
Restaurant(s) in hotel
Smoke-free property
Suitable for children
Swimming pool - outdoor
Television in lobby
Umbrella
Air-conditioned public areas
Ballroom(s)
Coffee shop or café
Free guest parking only during stay
Free Wi-Fi
Number of floors - 4
Number of suites - 6
On-site medical assistance available
Total number of rooms - 58
Tours/ticket assistance
Year Built - 2008
Rooms (all rooms include)
Blackout drapes/curtains
Clock radio
Cribs (infant beds) available
Desk
Electronic/magnetic keys
Ergonomic chair
In-room safe
Iron/ironing board
Non-smoking only
Rollaway beds available
Access via exterior corridors
Air conditioning
Balcony
Cable television service
Ceiling fan
City view
Climate control
Coffee/tea maker
Complimentary bottled water
Complimentary toiletries
Courtyard view
Daily housekeeping
Direct-dial phone
Extra towels/bedding
Flat-panel television
Free Wi-Fi
Hair dryer
In-room childcare (surcharge)
Pillowtop mattress
Pool view
Premium bedding
Private bathroom
Shower only
Turndown service (on request)
Wake-up calls
Window opens
Services
Limo or Town Car service available
Medical assistance available
Multilingual staff
Parking (free)
Porter/bellhop
Room service (limited hours)
Security guard
Self parking
Use of nearby fitness center (discount)
Wedding services
Airport transportation (surcharge)
Breakfast available (surcharge)
Complimentary newspapers in lobby
Concierge desk
Currency exchange
Doorman/doorwoman
Express check-in
Express check-out
Business & Event
24-hour front desk
Banquet facilities
Event catering
Multiple small meeting rooms
On-site car rental
Accessibility Features
This hotel does not offer any accessibility features. Please select a different hotel if you are interested in booking a room with accessibility features.
Dining
Hacienda Real by Encanto has a restaurant serving breakfast, lunch, and dinner. Room service during limited hours is available.
Recreation
The recreational activities listed below are available either on site or nearby; fees may apply.
Aerobics nearby
Bicycle rentals nearby
Boat launch nearby
Dock nearby
Ecotours nearby
Fishing nearby
Golf - driving range nearby
Golfing nearby
Golf lessons available nearby
Helicopter/airplane tours nearby
Horse riding/rental nearby
Kayaking nearby
Motor boating nearby
Parasailing nearby
Personal watercraft nearby
Pilates classes/instruction nearby
Sailing nearby
Scooter/moped rentals nearby
Skydiving nearby
Swimming nearby
Volleyball nearby
Windsurfing nearby
Yoga classes/instruction nearby
Terms & conditions
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Minimum Spring Break check-in age is 18 years old.
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